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Experience Modules

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Experience Modules

Deliver a Complete Customer Experience (CX) Solution

TE2’s platform is a complete solution, with components organized as independent Experience Modules. With pre-built modules, you can confidently deploy your organization’s customer experience management solution within a matter of weeks. TE2 modules offer a range of CX features, eliminating the need to compile and integrate potentially incompatible third-party solutions. Your custom solution is configured with the modules you need at launch and can scale in future phases with complete compatibility.

Make an Impact

With a simple deployment, you can empower your marketing team with a feature-rich, robust solution without disrupting existing systems. Experience Modules give your organization easy access to all the technology and data needed to create and control a sophisticated, easy-to-use CX program. Each module concentrates on a distinct function such as commerce or customer identity management. Unified customer data is leveraged across all modules, and easily integrated elsewhere.

Design Your Solution

Select from seven Experience Modules that meet your brand’s needs. Compile any number of modules as a solution, or integrate into another without disruption. Experience Modules include mobile messaging, content personalization and delivery, mobile commerce, map and location, identity management, recommendation engine, reporting and analytics.

Location

Content

Situational Identity

Personalization

Dynamic Maps

Places

Experience Ads

Commerce

How Modules Enable Superior CX

  • Deliver personalized content to customers before, during and after their visit

  • Send personalized itineraries and recommendations based on customer preference, behavior, location and other data. Experience Itinerary™ manages experiences in a single view helping guests better plan and make the most of their visit

  • Integrate booking and reservations for shows, restaurants, event tickets, spa and other appointments

  • Create content for different groups such as loyalty program members, and first-time or return visitors

  • Offer mobile web and in-app commerce for one tap transactions for ticketing, equipment reservations, food and beverage pre-order and payments

PLATFORM OVERVIEW

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CONTROL ROOM

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ORCHESTRATION LAYER

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