Hospitality Technology Runs TE2 Article “Making Sense of the CX Onslaught”

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This Hospitality Technology TE2-authored article, “Making Sense of the CX Onslaught” discusses the many steps in the sales funnel and goes beyond the traditional “pre-stay, in-stay and post stay” approach.  The article addresses how technology is a key enabler that can enhance the customer experience and journey.

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