Introducing Experience Studio
The Only Platform to Personalize Customer Experiences Before, During and After a Visit
Expanding Customer Experience (CX) Management
Experience Studio is the first and only experience design and real-time interaction platform that targets and engages guests before they arrive, during their visit and after they leave — enabling marketers to bridge the physical-digital divide for the first time. Deliver personalized, contextual content based on your guest’s behavior and location. Interact with customers via mobile apps, web sites, kiosks, digital signage and chat bots. Drive additional revenue through mobile re-targeting, cross-selling, up-selling and one tap transactions. Experience Studio increases brand loyalty and net promoter score by curating each consumer’s journey, addressing friction points and reacting to real-time behaviors.

Multiple Venue Management
Secure single sign-on services and a federated identity management layer
Mobile Commerce
Orchestration layer between product catalogs, POS systems and external payment gateways
Core Location Services
Background monitoring of GPS, geofences and Bluetooth proximity beacons
Data Connector Framework
Unified interface for data from customer or third-party SORs